1. The Nature of Custom Orders

All Alior Bridal gowns are made to order. Production begins only after your deposit is received and your measurements are validated. Because each gown is produced exclusively for you — using bespoke patterning, selected fabrics, and handcrafted construction — standard consumer return rights for off-the-shelf products do not apply.

2. Your Order File

Upon confirmation of your order, Alior Bridal creates a dedicated Order File which records:

• Your final design direction and approved specifications
• Your validated measurements
• The agreed production timeline and delivery window
• Payment schedule: deposit received and balance due date
• Your selected service option (Remote, Full Service, or Trial + Full Service)
• Any special instructions or custom features agreed in writing
  
  

Any changes to your order after the Order Agreement is signed must be requested in writing. Alior Bridal will assess feasibility and any cost impact before confirming acceptance of the change.

3. Deposit Policy

The deposit is non-refundable in all circumstances. It covers the cost of:

• Pattern development and initial construction
• Fabric and material procurement
• Reservation of your production slot in the atelier schedule
• Design and consultation time invested prior to production
  
  

The deposit is applied toward your total order value. It is not a holding fee — it initiates production.

4. Cancellation by the Client

All cancellation requests must be submitted in writing via email to the Alior Bridal contact address. Cancellations are effective from the date the written request is received and acknowledged.

5. Cancellation by Alior Bridal

Alior Bridal reserves the right to cancel an order in exceptional circumstances, including but not limited to: unavailability of the selected fabric or material, force majeure events, or failure by the client to provide required information within agreed timelines. In such cases, all amounts paid — including the deposit — will be refunded in full within 14 business days.

6. Changes to the Order

Design or specification changes requested after the Order Agreement is signed are subject to:

• Written request and written acceptance by Alior Bridal
• Assessment of feasibility at the current stage of production
• Additional cost if the change requires new materials, extended labor, or re-patterning
  
  

Changes cannot be guaranteed once production has passed the initial patterning stage.

7. Trial Dress Orders

If you selected the Trial Dress option (Option 3), the following additional terms apply:

• The trial dress fee is non-refundable
• If you choose to purchase the trial dress, the trial fee is credited toward the purchase price
• If you choose to proceed with a custom order, the trial fee is credited toward your deposit
• The trial dress must be returned within 7 days of the appointment in its original condition
• Damage to the trial dress during the appointment or in transit is the responsibility of the party in whose custody the dress was at the time of damage
  
  

8. Quality Assurance

Alior Bridal conducts internal quality control on every gown before it leaves the atelier. If you identify a quality issue upon receiving your gown, you must notify Alior Bridal in writing within 48 hours of delivery, with photographic evidence. Alior Bridal will assess the issue and, where warranted, carry out remedial work at no additional cost.

9. Contact

For all order-related communications:

Info@aliorstudio.com

+972 50 8686900